Privacy Policy of 7gme Platform

Here you'll find exactly what data 7gme collects, how it's used, how it's protected, and what your rights are as a data subject under the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018). Full transparency, no unnecessary technical jargon.

Last updated: January 2026

In this document you will find:

  • What data we collect and why
  • How we use and store your data
  • Who we share information with
  • Cookies and tracking technologies
  • Data security and encryption
  • Your rights as a data subject (LGPD)
  • How to exercise your rights at 7gme
LGPD Compliant
No data selling
SSL Encryption
Data Subject Rights
DPO available 24/7

What you need to know about your privacy at 7gme

A quick overview before you read the full document. This summary does not replace the complete policy below.

We Only Collect What's Necessary

7gme collects only the data essential for the platform to function: account registration, identity verification (KYC), payment processing via Pix, card, or boleto, and compliance with legal obligations. We do not collect unnecessary data or request information beyond what operations require.

We Never Sell Your Data

7gme never sells, rents, or transfers your personal data to third parties for commercial purposes. Any data sharing — such as with payment processors or certified game providers — is done strictly to deliver the service you contracted and within the limits described in this policy.

Data Protected with Encryption

All communication between your device and 7gme's servers is encrypted using SSL/TLS. Sensitive data — such as banking information and identity documents — is stored in encrypted form, with internal access restricted by strict authentication controls.

You Control Your Data

As a data subject, you have the right to access, correct, port, anonymize, and delete your personal data at any time. Exercising these rights through 7gme support is straightforward — simply reach out via chat or email and you will receive a response within up to 15 business days.

Cookies to Enhance Your Experience

7gme uses essential cookies to keep the platform running and analytical cookies to understand how users navigate — without individual identification. You can manage your cookie preferences through your browser settings at any time.

Full LGPD Compliance

7gme fully complies with the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018). We have a Data Protection Officer (DPO) available to handle privacy-related requests and to ensure that data processing respects all legal principles across the platform's operations.

1. Who We Are and Scope of This Policy

This Privacy Policy describes how the 7gme — the Sports Betting and online casino platform available at 7gme.best — collects, uses, stores, protects, and shares the personal data of its users in Brazil. This policy applies to all services available on the platform: Sports Betting (Brasileirão, Copa Libertadores, Copa do Brasil, international football, volleyball, basketball, MMA/UFC, e-sports), live casino, slots, crash games, and poker.

The 7gme acts as the controller of the personal data it collects from its users, pursuant to Article 5, Section VI, of the General Data Protection Law (LGPD — Law No. 13.709/2018). By creating an account and using the platform's services, you agree to the processing of your data as described in this policy.

Note: This policy is written in plain, straightforward English. If anything is unclear, reach out to our DPO at contato@7gme.best — we're happy to explain.

2. What Data We Collect

2.1 Data you provide directly

When you create an account, use the services, or contact the support team at 7gme, we collect the following information:

  • Registration data: full name, CPF, date of birth, email address, and password (stored as an irreversible hash);
  • Identity verification data (KYC): photo of an official ID containing your CPF (RG, CNH, or passport), a selfie, and, when required, proof of address;
  • Payment data: Pix key (linked to CPF), credit/debit card details (only the last four digits are stored — the full number is processed by the payment provider and never stored on 7gme's servers), and Mercado Pago or PicPay account details when used;
  • Communication data: history of messages exchanged with support via chat and email.

2.2 Automatically collected data

When you access the platform, we automatically collect certain technical data required for the service to function and for fraud prevention:

  • Access data: IP address, login date and time, device type, operating system, and browser;
  • Browsing data: pages visited, session duration, interface interactions, and gaming preferences;
  • Approximate geolocation data: derived from IP address for Brazil residency verification (we do not collect GPS location without explicit consent);
  • Cookie and similar technology data: as described in section 8 of this policy.

2.3 Transaction and Betting Data

We keep records of all financial transactions (deposits and withdrawals via Pix, boleto bancário, credit/debit card, Mercado Pago, and PicPay) as well as the complete history of bets and games played on the platform. These records are required for legal compliance, dispute resolution, and internal auditing.

3. How We Use Your Data

The 7gme uses collected data exclusively for the following purposes:

  • Account creation and management: registration, authentication, password recovery, and user profile management;
  • Identity Verification (KYC): confirmation that the user is over 18 years of age, resides in Brazil, and is not enrolled in any active self-exclusion programs;
  • Payment processing: processing deposits and withdrawals via Pix, boleto bancário, credit/debit card, Mercado Pago, and PicPay, and maintaining the account's financial history;
  • Service provision: delivery of Sports Betting, Live Casino, slots, crash games, and all other game types available on the platform;
  • Fraud and money laundering prevention: monitoring suspicious usage patterns, verifying documents, and communicating with competent authorities when required by law;
  • Customer support: handling requests, resolving disputes, and responding to complaints;
  • VIP program and promotions: calculating points, cashback, and sending communications about benefits you qualify for;
  • Responsible gambling: monitoring of usage patterns to proactively identify at-risk behavior and communicate available control tools;
  • Compliance with legal obligations: retention of financial records for the period required by Brazilian law and compliance with court orders or requests from regulatory authorities.
Important: 7gme does not use your data to build consumer profiles for sale to advertisers, does not display third-party advertising on the platform, and does not share your betting history with third parties for commercial purposes.

4. Legal Basis for Processing (LGPD)

All personal data processing carried out by 7gme is grounded in one of the legal bases set out in Article 7 of the LGPD:

  • Contract performance (Art. 7, V): data required to provide betting and casino services, process payments, and manage your account;
  • Compliance with a legal or regulatory obligation (art. 7, II): identity verification (KYC), financial records, and communication with competent authorities in cases required by law;
  • Legitimate interest (Art. 7, IX): fraud prevention, security monitoring, and usage pattern analysis to improve the service — always within the limits that do not violate the data subject's fundamental rights and freedoms;
  • Consent (art. 7, I): sending marketing communications and promotions by email or push notification, for which you may withdraw consent at any time in your account settings.

5. Data Sharing with Third Parties

The 7gme does not sell personal data. We share information only with the partners and service providers strictly necessary to operate the platform, always within the limits of this policy and under confidentiality and data protection agreements:

  • Payment processors: data required to process transactions via Pix, credit/debit card, boleto bancário, Mercado Pago, and PicPay. These companies process data as processors acting under 7gme's instructions and may not use it for any other purpose;
  • Identity verification (KYC) providers: specialized services for document validation and facial biometrics to confirm user identity — a legal requirement for platform operation;
  • Game providers: certified providers (such as Pragmatic Play, Evolution Gaming, Play'n GO, and others) receive an anonymous session identifier to enable game loading — they do not receive the user's full registration data;
  • Cloud infrastructure services: 7gme's servers use cloud infrastructure from providers with internationally recognized security certifications, operating under contracts that ensure LGPD compliance;
  • Competent authorities: when required by court order, regulatory authority request, or legal obligation, 7gme shares the necessary data with the competent Brazilian authorities.
To be clear: no personal data is shared with advertisers, brokers, external marketing operators, or any entity not listed above.

6. How We Protect Your Data

The 7gme implements technical and organizational measures aligned with information security standards to protect your personal data against unauthorized access, loss, destruction, or improper disclosure:

  • Encryption in transit: all communication between your device and 7gme servers uses SSL/TLS protocol with a valid certificate;
  • Encryption at rest: sensitive data — such as identity documents, banking details, and KYC information — is stored in encrypted form on our servers;
  • Internal access controls: only staff with a justified operational need have access to users' personal data, and all access is recorded in audit logs;
  • Hashed passwords: account passwords are stored exclusively as irreversible hashes — 7gme never has access to your original password;
  • Continuous monitoring: intrusion detection and anomaly monitoring systems track platform access in real time, with automatic alerts for suspicious activity;
  • Regular security testing: 7gme's infrastructure undergoes periodic penetration testing conducted by independent security teams.

In the event of a security incident that may affect your data, the 7gme will notify affected users and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD.

7. How Long We Retain Your Data

The 7gme retains personal data for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law:

  • Registration and account data: retained while the account is active and for up to 5 (five) years after closure, to meet legal obligations and resolve any potential disputes;
  • Financial transaction records: retained for a minimum of 5 (five) years after each transaction, as required by tax and anti-money laundering legislation;
  • KYC documents: retained for the duration of the account plus 5 (five) years after closure;
  • Betting and game history: retained for 5 (five) years for audit purposes, dispute resolution, and compliance with legal obligations;
  • Support communication data: retained for 2 (two) years after each interaction.

Once the applicable retention periods expire, data is securely deleted or anonymized in a way that makes it impossible to identify the original data subject.

8. Cookies and Tracking Technologies

8.1 What are cookies

Cookies are small text files stored on your device when you access the 7gme. They allow the platform to recognize your device across sessions, keep you logged in, and improve your browsing experience.

8.2 Types of cookies used by 7gme

  • Essential cookies: required for the platform's basic operation — authentication, session management, and bet processing. They cannot be disabled without affecting your ability to use the service;
  • Analytical cookies: used to understand how users navigate the platform in aggregate terms — which sections are most visited, average session duration, and navigation flow. Individual users are not identified;
  • Preference cookies: store usage preferences — such as language, visual theme, and favorite sport — to personalize your experience across sessions.

The 7gme does not use third-party advertising cookies or allow ad networks to track user behavior on the platform. You can manage and delete cookies through your browser settings — note that disabling essential cookies may affect platform functionality.

9. International Data Transfers

The 7gme operates cloud infrastructure that may involve servers located outside Brazil. When international transfers of personal data occur, 7gme ensures they take place only with countries or organizations offering a level of protection compatible with the LGPD's requirements — through standard contractual clauses, recognized certifications, or an adequacy decision by the ANPD.

International game providers (such as Pragmatic Play, Evolution Gaming, and Play'n GO) receive only anonymous session identifiers for game loading — they do not receive personally identifiable user data and operate under contracts that ensure data protection in accordance with the standards required by 7gme.

10. Your Rights as a Data Subject

The LGPD grants you, as a personal data subject, the following rights regarding the information that the 7gme holds about you:

Right What it means How to exercise your rights at 7gme
Access Find out what data we hold about you Request via chat or email
Correction Correct incomplete or outdated data Account settings or support
Portability Receive your data in a structured format Submit your request by email to the DPO
Deletion Remove data that is unnecessary or processed without a legal basis Request via support (requires account closure)
Consent Withdrawal Withdraw consent for marketing communications Account notification settings
Objection Object to processing based on legitimate interest Submit your request by email to the DPO
Data Sharing Information Know who we share your data with Described in this policy; details via DPO

The deadline for responding to data subject rights requests is up to 15 (fifteen) business days from receipt. For more complex cases, the deadline may be extended by an equal period, with prior notice to the requester. We charge no fee for exercising any of the rights listed above.

Please note: some data cannot be deleted immediately due to legal obligations — such as financial transaction records. In these cases, we inform you of the mandatory retention period and anonymize the data once that period expires.

11. Protection of Minors

The services of 7gme are intended exclusively for users aged 18 and over. We do not knowingly collect personal data from minors. If we identify that an account has been created by a minor, it is immediately closed and all associated data is deleted, in accordance with the account closure procedures described in the Terms and Conditions.

If you suspect that a minor has created an account on 7gme, please contact our support team immediately via chat or at contato@7gme.best so we can take the necessary steps.

12. Email and Push Communications

The 7gme may send communications by email or push notification in the following situations:

  • Mandatory transactional communications: registration confirmation, security alerts (login from a new device, password change), deposit and withdrawal confirmations, and account notifications. These communications cannot be disabled as they are essential for account security and operation;
  • Marketing communications (with consent): promotions, available cashback, special bonuses, information about new games, and platform updates. You can withdraw your consent to these communications at any time in your account settings — with no impact on your use of the service.

13. Changes to This Policy

The 7gme may update this Privacy Policy periodically to reflect operational, legal, or technological changes. Amendments that materially affect data subjects' rights will be communicated by email at least 15 (fifteen) days before taking effect.

The most recent version of this policy will always be available at 7gme.best/privacy-policy, with the date of the last update shown at the top of the document. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

14. Contact and Data Protection Officer (DPO)

The 7gme has a Data Protection Officer (DPO) responsible for ensuring LGPD compliance across all platform operations and for handling user privacy requests.

To exercise your data subject rights, report a privacy concern, or ask questions about how your data is handled, please get in touch:

  • Email: contato@7gme.best
  • Live chat: available 24 hours within the platform

Mark your privacy-related message with the subject line "Data Protection" or "LGPD" — this routes it directly to the DPO. The response deadline for data subject requests is up to 15 (fifteen) business days from receipt.

Your data protected. Your fun guaranteed.

7gme takes your privacy as seriously as it takes your gaming experience. Create your account, bet on the Brasileirão and Libertadores, play the best slots, and withdraw via Pix — all with full security and transparency.

Questions about this Policy?

Any questions about how your data is collected, processed, or protected by 7gme can be sent to our DPO at contato@7gme.best or via the 24-hour live chat on the platform. You can also consult the Terms and Conditions and the rules of Responsible Gambling to fully understand the platform's terms of use.

Playing at 7gme should always fit within your budget

Practical tools to keep you in control — available anytime, directly in your account settings.

Deposit Limit

Set daily, weekly, or monthly caps in your settings. Once the limit is reached, new deposits are automatically blocked until the period resets.

Session Alert

Set notifications after a predefined play session. Regular breaks make a difference — 7gme will remind you to take them.

Temporary Suspension

Block access for 24 hours, 7, or 30 days with a single click. The block takes effect immediately and cannot be reversed before the period ends.

24/7 Support

If gambling has stopped being fun, talk to our team or call CVV (188). Available at any time for whatever you need.

Privacy Questions at 7gme

The most common questions from users about how personal data is handled on the platform.

No. 7gme never sells, rents, or transfers your personal data to third parties for commercial purposes. We share information only with the operational partners strictly necessary to deliver the service — such as payment processors to handle transactions via Pix, credit/debit card, boleto bancário, Mercado Pago, and PicPay, and identity verification providers for the KYC process. All these partners operate under confidentiality agreements and are prohibited from using your data for any purpose beyond what justifies the sharing.

You can request the deletion of your personal data at any time via the 24-hour support chat or by emailing contato@7gme.best. Since account registration data is required to keep the account active, deletion requests are processed together with account closure. Before deletion, your available balance is returned via Pix to the registered CPF. Data that must be retained due to legal obligations — such as financial transaction records — is kept for the minimum period required by Brazilian law and securely disposed of once that period ends. The response time for deletion requests is up to 15 business days.

Yes. The right of access is guaranteed by the LGPD and you may exercise it at any time. To request a copy of the data 7gme holds about you, contact us via chat or send an email to contato@7gme.best with the subject line "Data Access Request". The response time is up to 15 business days. Data is provided in a structured, easy-to-read format, including registration data, transaction history, betting history, and records of communications with support.

Yes. Marketing communications — such as promotions, available cashback, and special offers — are sent based on your consent and can be stopped at any time. Simply go to the notification settings in your account and turn off marketing communications by email and/or push. You can also click "unsubscribe" in the footer of any promotional email from 7gme. Disabling these communications does not affect mandatory transactional emails, such as withdrawal confirmations and security alerts, which are necessary to keep your account safe.

After account closure, 7gme retains data for as long as necessary to meet legal obligations — generally up to 5 years for financial and registration records. This period is required by tax law, anti-money laundering regulations, and other rules applicable to payment operations in Brazil. Once the legal retention periods expire, data is securely deleted or anonymized. During the post-closure retention period, your data is not used for commercial purposes or shared beyond what is legally required.
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