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Frequently Asked Questions — 7gme — all answers in one place

Here you'll find answers to everything: registration, deposits, Pix withdrawals, bonuses, Brasileirão betting, crash games, Live Casino, and responsible gambling. If you still have questions, 24/7 support in English is just one click away.

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The 7gme is a Sports Betting and online casino platform built for Brazilian players — and we know questions can come up when you least expect them. This page brings together the most common questions that 7gme's support team 7gme receives, organized by topic so you can find the right answer without waiting in chat.

The categories cover everything from the registration and account verification, going through deposit and Pix withdrawal, to questions about bonus, bets on Brasileirão, crash games, live casino, VIP Program and responsible gambling. Use the search bar above to find a specific answer, or browse the sections below.

If your question is still unanswered after reading the FAQ, chat support is available 24 hours a day directly on the platform — no long queues, no generic chatbot. You'll speak with a real agent, in English, about anything related to your account at 7gme.

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Need Help?

Registration & Account

Click "Sign Up" in the top right corner of the website or go to /register. Fill in your full name, CPF, date of birth, email, phone number, and password. The whole process takes less than two minutes. Once completed, you'll receive a confirmation email — click the link to activate your account and you're all set to make your first deposit. No banking details are required at this stage.

The following are required: full name as it appears on your ID, a valid CPF in good standing with the Receita Federal, date of birth, an active email address, and a mobile number with area code. You also create a personal password during registration. No documents are required to open an account — identity verification (KYC) is only requested on your first withdrawal above R$ 500.00.

No. The 7gme allows only one account per CPF. Duplicate accounts are automatically detected by the system — via CPF, email, device, or payment method. When identified, all associated accounts are blocked and bonuses cancelled. If you previously had an account and can no longer access it, contact support via the 24-hour chat before attempting to create a new one.

The 7gme is a platform exclusively for users aged 18 and over. Age verification is carried out automatically using the CPF provided at registration. Minors are unable to complete the registration process. Any account identified as belonging to someone under 18 is closed immediately.

Changes to your email or phone number are handled through support — for security reasons, these details cannot be updated directly in your account settings without additional verification. Reach out via 24-hour live chat or email contato@7gme.best with your full name, CPF, and the new contact information. The team will require identity verification before approving the change.

Identity verification is triggered automatically for a first withdrawal above R$ 500.00. The process involves submitting a photo of an official ID (RG, CNH, or passport) and a selfie holding the document. Submission is done directly on the 7gme after logging in. Verification is typically approved within 24 business hours of document submission. Once approved, subsequent withdrawals above R$ 500.00 are processed normally without further verification.

Deposit

The 7gme accepts: Pix (instant, fee-free, 24/7), Visa and Mastercard credit and debit cards, boleto bancário (clearing within up to 3 business days), Mercado Pago, PicPay, and TED bank transfers from any Brazilian bank — Nubank, Itaú, Bradesco, Banco do Brasil, Inter, and others. All deposits must be made from an account held in the name of the 7gme account holder.

The minimum deposit is R$ 20.00 per transaction, regardless of the method chosen. To activate the 100% welcome bonus up to R$ 500.00, your first deposit must be at least R$ 20.00 via any accepted payment method.

Pix deposits are normally credited in under 30 seconds. If your balance still hasn't appeared after 5 minutes, contact support via 24-hour live chat or email contato@7gme.best. Have your Pix receipt ready with the transaction ID (E2E or NSU) so the team can locate the payment and credit it manually if needed. In most cases, the issue is resolved within minutes.

The 7gme does not charge any fees on deposits. The amount you deposit is the full amount credited to your account — no deductions. It's worth checking whether your bank charges a fee for TED transfers or card use, as this varies by financial institution and is outside the platform's control.

No. The 7gme requires all deposits to be made from an account held in the name of the platform account holder. Deposits from third-party accounts are automatically returned and may result in a temporary account restriction pending investigation. This is a security and compliance measure — not unnecessary red tape.

Withdrawal

Pix withdrawals are processed in under two minutes from the moment you request them, 24 hours a day — including weekends and national holidays. The funds go directly to the Pix key linked to the account holder's CPF. The minimum withdrawal is R$ 20.00.

The most common reasons for a delayed withdrawal are: (1) a first withdrawal above R$ 500.00 pending identity verification (KYC); (2) a balance mixed with bonus funds still under rollover — only real balance can be withdrawn; (3) a manual security review triggered by a system inconsistency. If your withdrawal has shown a "pending" status for more than 30 minutes with no explanation, contact support via the 24-hour chat with your withdrawal request number.

Withdrawals are processed exclusively to the Pix key or bank account linked to the CPF of the account holder at 7gme. Withdrawals to third-party accounts are not permitted, regardless of the deposit method used. If you use Pix from different banks (Nubank, Itaú, Bradesco, Banco do Brasil, for example), you can choose which Pix key to use at the time of withdrawal — as long as all of them are registered under your CPF.

Withdrawal limits vary according to your account's VIP level. Standard users can withdraw up to R$ 10,000.00 per day. Silver, Gold, Platinum, and Diamond VIP users have progressively higher limits — viewable in the VIP panel after logging in. For withdrawals above standard limits, contact support to check whether special processing is available subject to additional verification.

Pix withdrawals are processed in seconds and generally cannot be cancelled once confirmed. If the status still shows "pending" in your account, contact support immediately via the 24-hour chat — there may be a short window to cancel before processing is complete. Withdrawals under manual review have a longer cancellation window, but also require you to contact support.

Bonuses & Promotions

On the first qualifying deposit (minimum R$ 20.00), the 7gme credits a bonus equal to 100% of the deposited amount — up to a maximum of R$ 500.00. The bonus appears in your account automatically, with no code or support contact required. The bonus carries a 30x rollover (applied to the bonus amount, not the deposit) to be met on Sports Betting with minimum odds of 1.50, slots, or crash games, within 30 calendar days from the deposit.

Rollover is the total amount you need to wager in order to convert your bonus balance into real balance and make it available for withdrawal. For the welcome bonus at 7gme, the rollover is 30x the bonus amount. Example: if you deposited R$ 100.00 and received R$ 100.00 in bonus funds, you need to place R$ 3,000.00 in valid bets to release the bonus for withdrawal. Your real balance (your deposit and any winnings from it) can be withdrawn at any time, regardless of the rollover.

Yes. If you'd rather not take part in the welcome bonus — for example, to have more flexibility to withdraw without meeting rollover requirements — contact support via chat before making your first deposit and request to opt out of the automatic bonus. Once the bonus has been credited, it cannot be removed without affecting the associated balance.

The 7gme offers weekly promotions for active users: reload bonuses (deposits with a percentage bonus), free bets for selected Brasileirão or Libertadores matches, free spins on slots from partner providers, and slots tournaments with real-money prizes. The weekly VIP Program cashback is credited every Monday with no rollover. Visit the Promotions after logging in to see what's available in your account this week.

The most common reasons for bonus cancellation are: rollover period expired without completion, bets placed on markets excluded from the bonus terms (such as bets with odds below the minimum), duplicate account detected, or violation of the Terms and Conditions. Please refer to the Terms and Conditions for the full list of exclusions. For specific queries, contact support with your bonus ID.

Sports Betting

The 7gme covers dozens of sports, with a focus on the competitions most popular in Brazil: football (Brasileirão Série A and B, Copa do Brasil, Copa Libertadores, Champions League, Premier League, and other European leagues), basketball (NBB and NBA), volleyball, MMA and UFC, Formula 1, tennis, e-sports (League of Legends, CS2, Valorant, DOTA 2), and more. Every event comes with multiple markets — result, corners, cards, exact score, goal scorers, Asian handicap, and others.

Cash out lets you settle a bet before the final result — either to lock in a partial profit when your bet is winning, or to limit a loss when it isn't. The cash out value is calculated in real time based on current market odds. Not all events and markets offer cash out — look for the cash out icon next to the bet in your history to check availability. Partial cash out (withdrawing only a portion of the value) is also available on selected markets.

If an event is cancelled or postponed by more than 24 hours from its original start time, all single bets on that event are voided and the staked amount is returned in full as real balance. For accumulator (parlay) bets, the cancelled selection is removed from the combination and the rest of the bet remains valid. The 7gme follows international Sports Betting rules for each sport — refer to the Terms and Conditions for sport-specific details.

The minimum bet is R$ 1.00 per selection. The maximum limit varies by event and market — high-liquidity markets such as match results in the Brasileirão and Champions League carry higher limits than niche markets like exact score or goal scorer. The maximum limit applicable to your bet is shown on screen before confirmation. Higher-tier VIP users have progressively higher maximum limits.

Yes. The 7gme runs entirely in the mobile browser — no app download required. The site is fully responsive and optimized for both Android and iOS. For a faster experience, Android users with Chrome can add 7gme to their home screen via the browser menu ("Add to Home Screen"), creating an app-like shortcut that takes up no storage space.

Casino & Games

The 7gme offers the leading crash games on the market: Aviator (Spribe), Spaceman (Pragmatic Play), JetX (SmartSoft), Balloon (Evoplay), and other titles in the genre. All use Provably Fair technology, which lets players independently verify the integrity of each round — ensuring results have not been manipulated. Minimum bet values vary by title, generally starting from R$ 1.00.

All slots available on the 7gme are provided by certified international suppliers — Pragmatic Play, Play'n GO, Hacksaw Gaming, NetEnt, Novomatic, and others. These providers have their games audited by independent laboratories (such as eCOGRA and iTech Labs) that certify the RNG (random number generator) and the stated RTP (return to player). The RTP for each title is available in the game information.

The live casino at 7gme is powered by providers such as Evolution and Pragmatic Play Live, which offer tables with Brazilian Portuguese-speaking dealers on select titles — especially during peak hours for the Latin American market. For tables in other languages, the 7gme and all betting information is in English. Available tables include European roulette, blackjack, baccarat, live poker, and game shows like Crazy Time and Monopoly Live.

Yes. The Poker of 7gme offers Texas Hold'em tables for all levels — from low-stakes games for beginners to higher-value tables for experienced players. There are also weekly tournaments with guaranteed prizes in BRL. Your poker balance is the same as your main account balance — no separate transfer is needed to play. Tournament rules and structures are available on the Poker page.

VIP Program

The VIP Program of 7gme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. VIP points are earned automatically on all bets and games played on the platform — Sports Betting, slots, crash games, and live casino. The higher the tier, the greater the weekly cashback percentage (from 5% at Bronze up to 15% at Diamond), higher daily withdrawal limits, exclusive bonuses, and access to priority support.

Cashback is calculated on net losses from the previous week (Monday through Sunday) and credited every Monday as real balance — no rollover, no extra withdrawal conditions. The percentage depends on your VIP level during the reference week. To receive cashback, you must have placed at least one valid bet that week. The minimum cashback amount for credit is R$ 5.00.

VIP tiers are reviewed monthly based on activity during that period. If a month's betting volume falls below the minimum required to maintain the current tier, the account drops to the next tier down at the start of the following month. The Bronze tier has no minimum maintenance requirement — it is the base tier for every active account. See the VIP Program for the maintenance requirements by level.

Responsible Gambling

Go to your account settings after logging in and click on the "Responsible Gaming" section. There you'll find all the tools: daily, weekly, or monthly deposit limits; loss limits per period; session time alerts; temporary suspension from 24 hours to 30 days; and permanent self-exclusion requests. Limits take effect immediately after being set. To increase an existing limit, there is a 7-day waiting period — a safeguard against impulsive decisions. Learn more at Responsible Gambling.

Permanent self-exclusion is requested via the 24-hour support chat or by emailing contato@7gme.best. After the request is submitted, the account is closed within 24 hours and the associated CPF is blocked from creating new accounts on the platform. Any available real balance is returned via Pix within up to 5 business days after identity verification. Pending bonuses are cancelled. Self-exclusion is irreversible — if you're unsure whether to choose self-exclusion or a temporary suspension, support can help you decide on the best option.

7gme's support team 7gme is available 24 hours a day via chat on the platform and is trained to help without judgment, with tools for self-control, suspension, or self-exclusion. For free and confidential emotional support, call CVV: 188, available 24 hours a day from any mobile or landline in Brazil, free of charge. Gambling problems can lead to anxiety and serious financial difficulties — reaching out for help early is always the right call.

Why Choose 7gme

What makes 7gme different for Brazilian players

It's not just about games — it's about a complete experience, built for players in Brazil who want to bet safely, conveniently, and with genuine support.

Instant Pix, No Fees

Pix deposits and withdrawals in under two minutes, 24 hours a day. No fees from the platform, no waiting for business days. The fastest Pix in the Brazilian betting market.

Brasileirão & Libertadores Live

Full coverage of the top Brazilian football competitions — with competitive odds, dozens of markets per match, and live betting with real-time cash out.

24-Hour Portuguese-Language Support

Live human support via chat 24 hours a day, in Portuguese, for any question about your account, bets, payments, or promotions. No chatbot, no long queues, no runaround.

100% Bonus up to R$ 500.00

The welcome bonus automatically doubles your first deposit — no code needed, no hassle. More balance to bet on Brasileirão, slots, or Aviator from day one.

VIP Cashback Every Monday

The VIP Program credits weekly cashback every Monday as real balance, with no rollover. Between 5% and 15% of net weekly losses — available at every level, from Bronze to Diamond.

Responsible Gaming Tools

Deposit limits, temporary suspension, and self-exclusion available in one click. 7gme believes betting should be entertainment — and provides real tools to help keep it that way.

Didn't find the answer you were looking for?

Our support team is available 24/7 via live chat on the platform. Talk to a real agent in Portuguese about anything — registration, payments, bets, or promotions. Response in minutes, no long queues.

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For players aged 18 and over only. Gamble responsibly. T&C apply.

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